Every carrier we represent, with its direct billing line, claims reporting line, and website.
OneTrust Risk Management & Insurance represents more than 25 insurance carriers. Select any carrier below for its billing line, claims reporting line, and website — so you can reach the right department directly instead of hunting for a number when something has gone wrong.
Reporting a loss? You never have to work out who to call. Ring us on (704) 461-3020 and we will report it with you and stay involved until it is settled. The direct lines below are here for convenience, particularly outside our office hours.
Tap a logo for billing, claims, and the carrier's website.
Specialty personal lines — manufactured home, dwelling fire, collector vehicle, watercraft.
Visit American Modern →Commercial lines only. Use the line that matches your policy — the numbers are not interchangeable.
Visit Berkshire Hathaway Homestate →Claims line is 1-800-CLAIMS-0.
Visit Chubb →Commercial lines. Claims line is 877-CNA-ASAP. Online billing at billing.cna.com.
Visit CNA →One number covers both billing and claims.
Visit Dairyland →Small business insurance, formerly Next Insurance. There is no billing phone line — policy service and payments are handled in your online account, or by chat Mon–Fri 8am–5pm CT (an automated assistant answers outside those hours). Existing policyholders file a claim from the Claims tab in their account and are assigned a claims advocate who calls, texts, or emails directly.
Visit ERGO NEXT →North Carolina workers' compensation. Mail: PO Box 1951, Raleigh, NC 27602. The carrier's website is being rebuilt and may be unavailable — the phone numbers are current.
Visit First Benefits →Commercial and specialty. The main claims line is business hours only — several divisions run their own 24-hour lines, so call our office after hours and we'll route you.
Visit Great American →Collector vehicles. Roadside assistance 888-310-8020 is 24/7/365; the claims line is not.
Visit Hagerty →Restaurants, bars, and liquor liability. After-hours property claims route to a regional adjuster — in NC that's Tenco Services.
Visit Hospitality Mutual →Personal and business claims use different numbers.
Visit Jewelers Mutual →Roadside assistance 877-762-3101.
Visit Liberty Mutual →An Allstate company. Some policies carry a different claims number printed on the card.
Visit National General →Roadside assistance 866-854-4140.
Visit Nationwide →New claims are answered 24/7. Claims can also be reported online at onealliancena.com/Claims.
Visit One Alliance →Small business workers' compensation.
Visit Pie Insurance →Roadside assistance 877-537-7878.
Visit Progressive →Claims can also be reported to lossnotices@stillwater.com. Payments go to PO Box 45126, Jacksonville, FL 32232-5126.
Visit Stillwater →We don't publish this carrier's direct lines because we can't currently verify them, and a wrong claims number during a loss is worse than none.
Call us and we'll connect you: (704) 461-3020
Artisan contractor program. Policy servicing runs through the ArtisanEdge portal — call our office and we'll connect you.
Visit Tokio Marine / ArtisanEdge →One main number with menu options rather than separate direct lines.
Visit Westfield →A note on hours. Not every claims line runs around the clock — we have labelled the ones that do. Where a carrier only staffs business hours, or routes after-hours claims to a regional adjuster, that is noted on the carrier's card. Numbers verified 24 August 2026; carriers do change them, so if a line does not connect, call us.
In personal insurance, carrier selection is mostly about price and service. In commercial insurance it decides whether you get a quote at all. Carriers have specific appetites: one will write a mechanical contractor doing commercial rooftop work and decline the same contractor if half the book is residential new construction. One will write an apartment complex with a fifteen-year-old roof; another stops at ten.
Knowing which is which — and presenting the submission so the right carrier can say yes — is most of the value in placing a commercial account. It is why the same risk can produce a decline from one agent and three competitive quotes from another.
We are a Trusted Choice® independent agency, which carries a pledge of performance: to work in your interest, offer choice among multiple companies, and explain your coverage in terms you can act on.